Effective Date: September 2, 2024
1. General Policy
At Marie Pure Wellness, we prioritize the satisfaction and well-being of our customers. We understand that sometimes products may not meet your expectations, and we are committed to addressing any concerns you may have. However, because our products are health-related and personal care items, we have specific guidelines in place to ensure the safety and hygiene of all our customers.
2. Health and Safety Considerations
As our products are intended for personal use and contact with the skin, we cannot accept returns or exchanges on any opened or used items. This policy is based on Canadian law and health regulations, ensuring our customers receive only the highest quality and safe products.
3. Returns Eligibility
- Unopened and Unused Products: We accept returns of unopened and unused products within 14 days of the purchase date. The product must be in its original packaging, sealed, and in the same condition as when it was received.
- Proof of Purchase: To process a return, you must provide the original receipt or proof of purchase.
4. Non-Returnable Items
Due to health and safety regulations, the following items are non-returnable:
- Opened or used products
- Products that have had their seals broken
- Items not in their original packaging
5. Damaged or Defective Products
If you receive a damaged or defective product, please get in touch with our customer service team within 7 days of receiving your order. We will assess the situation and may offer a replacement or refund, depending on the nature of the issue. You may be required to provide photos of the damage or return the product for inspection.
6. Refund Process
Refunds will be processed using the original payment method within 7-10 business days of receiving the returned item. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you must return the eligible item for a refund and place a new order.
8. Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong product shipped, defective item).
9. How to Initiate a Return
To initiate a return, please get in touch with our customer service team at info@mariepurewellness.com with your order number and details about the product you want to return. We will provide you with instructions on how to proceed.
Please Note: This policy is subject to change without notice and applies only to purchases made directly through our official channels.
Thank you for choosing Marie Pure Wellness!