Effective Date: September 2, 2024

Return & Refund Policy

At Marie Pure Wellness, we are committed to offering handmade, natural, and non-toxic soaps that promote your health, wellness, and self-care. Due to the nature of our products, we prioritize safety, hygiene, and quality in every order.

Returns

For health and safety reasons, we do not accept returns or exchanges on products once they have been shipped. This policy ensures that all our customers receive products that are fresh, uncontaminated, and safe for personal use.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We may ask for a photo of the product for verification. Once verified, we will provide a replacement or alternative solution at no extra cost to you.

Refunds

Since we do not accept returns for personal use items, refunds are only issued in cases of verified shipping errors or defective products. Once your claim is approved, refunds will be processed to the original payment method within 5–10 business days.

Shipping

All products are carefully packaged to ensure they arrive in perfect condition. Shipping times may vary depending on your location:

• Prince George, BC: Free local shipping, usually 1–3 business days

• Rest of Canada: Standard shipping applies, 3–7 business days

Contact Us

If you have any questions or concerns about your order, please contact us at:

• Email: info@mariepurewellness.com

We are committed to providing safe, healthy, and high-quality products and ensuring a positive experience for all our customers.